Support assistant with a knowledge base
Choose an industry and ask a question. The bot shows sources and tells you when a person is needed.
NOVA Store
- Received
- Understood
- Decided
- Written
2.6 s, reference build Answers come only from the knowledge base, and the source is always shown.
What the bot knows (5)
Dubai courier: 1–2 days, $7, free on orders over $100. International shipping: 5–10 days, $15–30 depending on the country.
We accept card, Apple Pay and cash on delivery (Dubai only). All prices are in USD ($).
Returns and exchanges within 14 days of delivery; items must have tags and no signs of wear. Refunds take 3–5 business days.
Clothing and accessories. Price ranges: tees $25–45, hoodies $60–90, jackets $110–180, accessories $15–60.
Order status is checked by number in the NV-XXXXX format. A tracking number is emailed after dispatch.
How this demo is built
The interface sends the latest 10 messages and selected industry. The API limits the payload, and the response returns text, knowledge-base section references and an insufficient flag for honest human handoff.
- Interface
- Astro API
- Knowledge base
- OpenRouter
- Source check
- Handoff
- A question unsupported by the knowledge base does not become a confident guess.
- When insufficient is true, the interface exposes a separate human-handoff path.
- Network failures, timeouts and limits appear without exposing upstream details.
Want this for your own customer questions? Send me 3 real questions and I’ll reply with a written plan within 48 hours.
Get a written assessment